https://engineering.textyess.comHow we build TextYess. Notes on product decisions and the engineering behind them.enhttps://engineering.textyess.com/how-we-read-customer-feedbackhttps://engineering.textyess.com/how-we-read-customer-feedbackTue, 04 Aug 2026 00:00:00 GMTOur customers' feedback lived in eight places, and the loudest complaint set the roadmap. So we built a nightly pipeline that reads all of it and ranks it. Three times, we found our own bias inside the scores.https://engineering.textyess.com/what-ai-native-actually-meanshttps://engineering.textyess.com/what-ai-native-actually-meansMon, 25 May 2026 00:00:00 GMTWe rewired the whole company around AI agents over twelve months — engineering, product, sales, every employee. Here's the boring infrastructure work that made it work, and the surprising place the bottleneck ended up.https://engineering.textyess.com/we-stopped-designing-dashboardshttps://engineering.textyess.com/we-stopped-designing-dashboardsSun, 24 May 2026 00:00:00 GMTHow I found a dashboard in our Metabase that nobody on the data team had built — and why that's the win we'd been working toward without realizing it.https://engineering.textyess.com/skills-are-the-new-goldhttps://engineering.textyess.com/skills-are-the-new-goldSat, 23 May 2026 00:00:00 GMTHow a shared folder of markdown files became the contract between our agent and our data team, and why we now think it's the most valuable thing we ship.